What is Deluxe’s International Shipping Policy?

If you live outside the United States and are interested in ordering your promotional items through Deluxe, simply request a quote. Deluxe account manager will reach out to you with an updated quote request containing accurate shipping, duties, and taxes. Please keep in mind that we cannot guarantee delivery dates on orders shipping outside the U.S., as we have no control over any possible delays due to customs or transportation issues. Every country has different requirements so restrictions may apply to name brand products, food, lighters, and hand sanitizers, etc. Also keep in mind that we are not able to ship to all countries.

International Shipping Terms and Conditions

• Your packages will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility; we have no control over these charges and cannot always predict what they may be.
• International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
• Due to the number of variables affecting delivery time, Deluxe cannot offer guaranteed delivery dates for international shipments.
• Deluxe is not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence.
• All merchandise becomes your property at the time of shipment.
• When ordering from Deluxe, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
• Some products in certain categories cannot be shipped to some countries. It is the purchaser’s responsibility to ensure that the items being ordered can be shipped to the destination country.
• If you need to return a product to Deluxe, you will be the exporter from the destination country. Title and risk of loss transfers to us upon receipt at our fulfillment centers.
• These terms are subject to change at our discretion and without advance notice.

For further assistance in placing an international order, please call us Monday through Friday at the phone number located on our website between 9AM and 6PM EST.